IT Operations Blog by ScienceSoft

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Infrastructure Management

DevOps Implementation: Where to Start And How to Make It Result in Success?

Read this DevOps implementation roadmap to understand organizational and technical aspects of shifting from your current practices and implementing DevOps.

Jun 9, 2025

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Cloud

Enterprises

Software Development

Moving Legacy Applications to Cloud Environments – Why and How

Learn about cloud migration options for legacy applications and discover best practices for planning a successful application migration project.

Jan 30, 2024

Marina Chernik

Senior Business Analyst and BI Consultant, ScienceSoft

Data Analytics & BI

Cloud

Cloud Business Intelligence: Synergy of Cloud and BI for Your Competitive Advantage

Get an insight into cloud-based business intelligence and learn the top 3 cloud BI analytics and reporting tools according to ScienceSoft.

Jan 30, 2024

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Cloud-Native Infrastructure: Proofs of Feasibility

Infrastructure Management

Managed IT

Cloud

Cloud-Native Infrastructure: Proofs of Feasibility

Meta: Learn about a cloud-native infrastructure and how to utilize its peculiarities to reap the maximum value while migrating to the cloud.

Jan 30, 2024

Boris Shiklo

Chief Technology Officer, ScienceSoft

Software Development

Cloud

Top 5 Programming Languages in Cloud Enterprise Development

ScienceSoft shares first-hand experience regarding the choice of programming languages for cloud computing.

Jan 10, 2024

Boris Shiklo

Chief Technology Officer, ScienceSoft

IT Audit Services and Why You May Need Them

ITSM

IT Consulting

IT Audit Services and Why You May Need Them

IT audit scope & steps, key advantages, and why businesses need IT audit services. By ScienceSoft, in IT auditing since 2008.

Apr 18, 2023

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

Ending the Gossip around ServiceNow® Platform Pricing: Cost Factors, Price Examples and More

ServiceNow’s pricing model is quite complex. Take the time to learn what factors influence your ServiceNow license costs and check some ServiceNow implementation cost examples.

Oct 14, 2022

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Small Business Help Desk Software: Top 3 Platforms to Consider

Discover the top 3 small business help desk software that can serve as ticketing systems for your agents to close more tickets faster.

Mar 23, 2022

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Help Desk Performance Metrics: The Most Important KPIs to Track

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.

Feb 1, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.

Jan 13, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Application Support Model: Key Decisions to Make

Managed IT

Enterprises

Application Support Model: Key Decisions to Make

An overview of key decisions to establish efficient support models for both enterprise and customer-facing applications.

Aug 28, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Infrastructure Management

How to Design a Network Operations Center in a Winning Way

ScienceSoft explains the purpose of a network operations center and describes a multi-tier approach to NOC design.

Aug 25, 2020