ScienceSoft Global
Co-Managed IT Services
With 36 years in IT and 17 years in IT service management, ScienceSoft partners with clients' in-house IT teams to enhance infrastructure performance, improve user satisfaction, and optimize maintenance costs. We don't just handle extra workload but drive continuous improvement.
Co-managed IT services are meant to allow organizations to outsource some of their IT tasks to an external team to address infrastructure growth, temporary high load, or lack of specific skills in-house (e.g., for cybersecurity, cloud migration). With an outsourced co-managed team, the internal IT department can allocate its resources more efficiently and reduce ITSM costs by avoiding the expenses related to hiring, training, and maintaining in-house employees.
Managed vs. Co-Managed IT: What’s the Difference?
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Managed IT |
Co-managed IT |
|---|---|---|
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Responsibility
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The outsourced team takes full responsibility for one or multiple aspects of your IT. |
The outsourced team shares the responsibility and workload with your internal teams or other third-party vendors. |
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Control
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Managed IT implies that the client has less direct control over outsourced IT operations. |
Co-managed IT implies collaborative decision-making and greater transparency. |
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Purpose
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Managed IT is optimal for organizations that lack internal IT resources or mature ITSM practices and are looking for a vendor that can establish centralized and efficient IT processes. |
Co-managed IT is great for companies that have an established IT team and standard ITSM practices and are looking for a flexible partner to add resources or specific skills. |
Co-Managed IT Services You Can Rely on ScienceSoft For
An IT outsourcing company with 750+ employees on board, ScienceSoft is ready to take over:
IT functions
- IT infrastructure management: monitoring, analyzing, and tuning IT infrastructure performance, designing and integrating new infrastructure components, handling data backups and disaster recovery, and more.
- IT infrastructure enhancement: planning, designing, and implementing IT infrastructure automation and orchestration tools, conducting cloud migration, rightsizing cloud resources, and improving ITSM processes.
- L1 user support: resolving basic issues, such as software setup and user administration.
- L2 tech support: handling complex technical tasks, such as troubleshooting server and network problems or managing MFA.
- L3 advanced tech support: handling complex infrastructure and application requests, e.g., server virtualization, network configuration, and code changes.
Related services
- Co-managed testing: assisting with QA processes, from manual testing to setting up test automation and continuous QA strategy improvement.
- Security and compliance: continuous (365 days a year) security monitoring, regular vulnerability scanning, compliance management, and incident response.
- DevOps services: setting up and maintaining DevOps practices such as infrastructure as code (IaC), CI/CD pipelines, containerization, performance monitoring, and more.
IT components
Our experts monitor and administer:
Networks
Cloud services
Applications
Websites and web portals
Hardware
Software development infrastructure
Data storage and backup
Security systems
Service shifts
We offer flexible time coverage to fit our client’s needs and business hours, including:
24/7
24/5
12/7
12/5
8/7
8/5
Typical Scenarios for Co-Managed IT Services
ISSUE
FIXED
Your internal team can no longer handle the growing IT infrastructure, but hiring and training more employees would take a while and incur high costs.
ScienceSoft takes over the management of certain infrastructure components (e.g., cloud services), and your in-house team manages the on-premises infrastructure.
Our solution
ISSUE
FIXED
Your team experiences a temporarily high workload. For example, they can no longer provide 24/7 app support due to the implementation of new initiatives, but the situation will get back to normal after some time.
ScienceSoft takes over application management and support within the agreed hours (e.g., night hours), and the in-house team handles the day hours.
Our solution
ISSUE
FIXED
Your in-house team lacks competencies in a specific field (e.g., cybersecurity) that has grown in importance (e.g., due to a recent security breach).
ScienceSoft takes over a specific IT management function (in this case, co-managed security services).
Our solution
Our Clients Say
Partnering with ScienceSoft has been an excellent experience. <…> They identified and fixed several longstanding issues that had been causing us persistent difficulties. Their communication was exemplary; unlike our previous experiences with outsourcing, we never had to chase them for updates, and they were always prompt in responding to our queries.
ScienceSoft’s L1 team has already become a valuable asset to ScribeAmerica. We needed full transparency in service provisioning, and we appreciate their regular reporting and clear communication with our IT operations managers.
ScienceSoft are true engineers who think long-term and propose strategic decisions instead of micro-fixes, and, what is equally important, they carry them out as planned. From network management to SharePoint farm integration to PKI rollouts, I know I can count on them to get the job done and keep everything in order.
Why Partner With ScienceSoft
- Since 2007 in proactive IT help desk services.
- Since 2008 in ITSM based on ITIL best practices.
- Since 2010 in infrastructure services.
- Since 2016 in IT consulting for over 30 industries, including healthcare, BFSI, manufacturing, and retail.
- 750+ IT specialists, including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, and Red Hat Certified System Administrators.
- Flexible and transparent SLAs.
Typical Collaboration Levels for Co-Managed Services
We understand that true co-management in IT cannot be based on simple task fulfillment. Instead of passively waiting for directions from your team, we reach out to them to establish a clear division of workload and responsibilities and begin parallel work on our side. If a problem is unresolvable at the current level, we escalate and collaborate with your team until it is fixed. And while we know that our role in your infrastructure is assistive, we don’t hesitate to offer targeted improvements if we see an opportunity to reduce costs, optimize workload, or rightsize resources.
What Our Clients Achieve by Partnering With ScienceSoft
Our Tool Stack for Co-Managed IT Services
Logging, monitoring, and alerting tools
CI/CD
Configuration management
Platforms
Remote collaboration
Connection
Communication
Web application testing tools
Mobile application testing tools
Vulnerability assessment and penetration testing
Clouds
Coding & scripting
SIEM
Identity and access management
DDoS protection
Email security
Data loss prevention
IDS / IPS
Cloud security platforms
