IT Help Desk Blog by ScienceSoft

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Small Business Help Desk Software: Top 3 Platforms to Consider

Discover the top 3 small business help desk software that can serve as ticketing systems for your agents to close more tickets faster.

Mar 23, 2022

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Help Desk Performance Metrics: The Most Important KPIs to Track

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.

Feb 1, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.

Jan 13, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

5 Effective Tips to Boost Mobile App Customer Support

ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.

Jul 31, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

5 Easy-to-Follow Tips to Improve Customer Support

ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.

Jul 20, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

How to Improve Enterprise Customer Support

Enterprises

Help Desk

How to Improve Enterprise Customer Support

ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.

Jul 7, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

3 Effective Customer Support Tips to Borrow from SaaS Companies

Find out how to upgrade your customer support with best practices from leading SaaS businesses.

Jun 30, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Customer Service

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.

Jun 30, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.

Jun 25, 2020