ScienceSoft Global
Managed Infrastructure Services
An MSP with 36 years in IT, ScienceSoft offers fully managed and co-managed IT infrastructure services built around proven principles such as modular, security-first design, strategic resource management, automation, full observability, and proactive issue resolution. This way, our clients achieve stable performance, uninterrupted operations, and long-term cost-efficiency.
Why Choose ScienceSoft to Manage Your IT Infrastructure
- 36 years in IT and 17 years in IT service management (ITSM).
- 12 years in DevOps practices.
- 750+ employees, 50+ infrastructure management team members.
- ISO-certified quality management system, internal quality-oriented processes and policies, focus on value for customers, and motivated professional teams.
- ISO 27001-based information security management system established to assure the safety of the customers' data we access.
- Deep experience in 30+ industries, including healthcare, financial services, insurance, retail, and manufacturing.
Benefits You Get Choosing Us for IT Infrastructure Management
We help clients achieve up to 150% cost savings compared to in-house support by taking a strategic approach to how infrastructure is built and managed, rather than applying one-off fixes.
To ensure long-term cost-efficiency, we modernize infrastructures with modular design, automate routine tasks, optimize ITSM processes, fine-tune resource management, and more.
No interruptions to business operations
We proactively maintain and evolve IT infrastructures to ensure stability, performance, and business continuity.
Real-time monitoring and full observability into system health, resource usage, and anomalies help us detect and resolve issues before they cause disruptions. With automated patching, regular updates, and a scalable design, our clients’ systems are up-to-date and ready to support their growing needs.
Robust security
With 36 years in IT services without a single security breach, ScienceSoft guarantees the full protection of your data.
We deliver infrastructure built with cybersecurity at its core, not as a last-minute adjustment. Following a security-by-design approach, we embed safeguards like encryption, network segmentation, access controls, and automated patching from day one. Our mature ISO 27001-compliant ISMS, adherence to CIS, NIST, and OWASP, and team of certified experts ensure your infrastructure stays secure and compliant as it scales.
Check a sample KPI system
A sample KPI system
Costs:
- Target budget for managed infrastructure services:
- Budget spent
- Over budget approved and spent (if any)
- Your employees’ time spent to handle ScienceSoft's requests
Services reliability:
- Service availability
- Response time
- IT incidents (issues users encountered)
IT infrastructure security:
- Number of vulnerabilities found by independent penetration testing
- Number of security incidents
Changes (by business value and priority):
- Delivered
- Waiting in a backlog
- Backlog waiting time expired
User satisfaction:
- User satisfaction score
- Change adoption metrics
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IT Infrastructure Components We Cover
ScienceSoft's IT infrastructure management services result in hassle-free IT operations and boost business efficiency. From continuous monitoring, support and optimization to carefully planned large-scale migrations and evolution of the entire IT infrastructure or its parts, we can take care of it all.
Hardware
- Servers
- Network devices like switches, routers, wireless access points
- Desktops
- Mobile devices
- IoT devices
Data storage
- Cloud and on-premises databases
- Data warehouses
- Data lakes
- LAN
- WAN
- VPN
Customer- and partner-facing software
- Online catalogs
- Customer feedback tools
- Self-service apps
- Partner/vendor/patient portals
Enterprise solutions
- ERP
- CRM
- Corporate finance software
- SCM software
- Business intelligence
- Corporate intranets
- Development and testing environments
- CI/CD pipelines
- Containerization tools
- Dependency management systems
Scope of IT Infrastructure Managed Services by ScienceSoft
- Monitoring and performance tuning of cloud and on-premises components.
- Design, deployment, and integration of new infrastructure components.
- Ongoing infrastructure evolution driven by changing requirements and business needs.
- Modernization of legacy infrastructure through component rearchitecture, process automation, and system upgrades.
- End-to-end migration of infrastructure components.
- Continuous cost optimization.
- Design, implementation, and updates of disaster recovery and failover strategies.
- Regular compliance reviews (e.g., HIPAA, GDPR, PCI DSS, FDA).
- Resolving incidents of various complexity and severity.
- Emergency patching.
- Identifying incident root causes, suggesting and implementing preventive measures.
- Automating a ticketing process.
- Design and implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Design, deployment and support of CI/CD pipelines, IaC.
- Test automation.
- Design and implementation of an automated monitoring solution.
- Monitoring and analysis of security incidents.
- Vulnerability management.
- Penetration testing.
- Proactive improvements.
- Compliance program planning and assessment.
Managed workplace
- User administration.
- Software configuration/re-configuration and updates.
- Virtual desktop administration.
- Transition to remote work and continuous optimization of digital workplaces.
ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services.
During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.
Gordon Seipold, CEO, 3steps2web
Our Approach to Building Collaboration
Our approach to collaboration is centered around value the customer gets. We adhere to a multi-tiered approach to collaboration with your IT team or your vendor’s team, and adjust it taking into account your business situation, objectives, and requirements.
This is how our collaboration may look:
Find out more: How ScienceSoft sets up a value-driven collaboration
How ScienceSoft Delivers IT Infrastructure Managed Services
1
Infrastructure analysis
Timeline: ~2-4 weeks.
We assess your current IT infrastructure design. We also talk to your business and technical stakeholders or third-party vendors to get the details on the available IT infrastructure assets, configurations and specifics of your IT infrastructure components. With the information obtained, we suggest an optimal custom set of services and discuss KPIs to track the success of our collaboration.
2
Responsibility transfer
Timeline: ~2-4 weeks.
We sign a statement of work and a service level agreement, and you are gradually switching to a new service model where we take the entire responsibility for your IT infrastructure.
3
Service delivery
Continuous service
We deliver the agreed set of services with full transparency and a self-managed, proactive team. We regularly analyze our performance, infrastructure performance, and improvement opportunities and submit detailed reports as scheduled. If you have a question that requires an immediate answer, a dedicated project manager is always in touch.
4
Evolution and Optimization
Timeline: Urgent changes can be implemented within 8 working hours, new functionality can be delivered in 1 day – 2 weeks.
As your infrastructure grows and your business evolves, we suggest and implement improvements to boost reliability, scalability, and cost-efficiency of your IT infrastructure. This may include redesigning infrastructure components, adopting containerization and orchestration for flexible scaling, or shifting to serverless architectures to boost agility and cost-efficiency. At the same time, we continuously adjust our cooperation to meet your needs, e.g., scale the team, reconsider the set of services required, add or remove KPIs to track.
You can include step-by-step component modernization in your outsourcing contract to reduce future management costs for legacy components and simplify their maintenance. The modernization may cover such activities as replacing/repurchasing, app/database migration to modern languages and frameworks, re-engineering, and re-architecting.
Tools and Technologies We Work With
Clouds
Platforms
Databases / data storages
SQL
NoSQL
Big data
Remote collaboration
Connection
Communication
Monitoring tools
DevOps
Containerization
Automation
CI/CD tools
Ticketing systems
QA & cybersecurity tools
Automated testing tools
API testing tools
Performance testing tools
Cybersecurity
Choose Your Service Option
Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:
Fully managed IT infrastructure service
You can outsource your IT infrastructure to us, and we will use only our IT and human resources and efforts to keep it reliable, highly available, and secure.
Co-managed IT infrastructure services
We establish strong collaboration with your in-house IT team and/or your third-party providers to jointly cope with IT infrastructure maintenance.
