ScienceSoft Global
Outsourced NOC Services for Monitoring and Support
Monitoring and support
With 36 years in IT and 17 years in ITSM, ScienceSoft delivers NOC services that go beyond routine, reactive maintenance. We treat NOC operations as a strategic enabler — combining infrastructure design best practices, automation, and full observability to ensure stable performance, uninterrupted operations, and rapid issue resolution.
Outsourced Network Operations Center (NOC) services is full and continuous outsourcing of infrastructure management to ensure stable IT operations and optimized support costs. ScienceSoft’s managed NOC services include infrastructure design, deployment, and evolution, 24/7 infrastructure monitoring and maintenance, and proactive tech support.
About ScienceSoft
- In IT since 1989.
- In IT service management in line with ITIL best practices since 2008.
- Partnerships with Microsoft, AWS, ServiceNow, Oracle, Adobe.
- Experience in 30 industries, including healthcare, BFSI, manufacturing, retail, telecommunications, etc.
- Established ISO 9001-confirmed quality management system based on quality-dedicated people and mature processes at the company and project levels.
- Guaranteed safety of the customers’ data we access proved by ISO 27001-certified fault-proof security management system.
- All time zones coverage: from GMT -9 in North America to GMT +13 in New Zealand.
Network Components We Cover with NOC Services
ScienceSoft’s NOC teams know how to expertly manage all infrastructure components, including networks, servers, workstations, virtual machines, databases, and cloud services.
Our NOC Services
NOC set-up
We design and establish efficient NOC workflows:
- Monitoring tools set-up.
- NOC team interaction procedures.
- Establishing NOC procedures and policies.
NOC monitoring
We offer outsourced NOC monitoring of:
- Hardware performance (CPU, RAM, HDDs).
- Health of IT systems and services.
- State of web resources.
- Expiration of network certificates.
- Logged events.
- Health of cloud resources.
Learn the Cost of NOC Outsourcing
Please answer a few simple questions about your needs to help our experts calculate your quote quicker.
Thank you for your request!
We will analyze your case and get back to you within a business day to share a ballpark estimate.
In the meantime, would you like to learn more about ScienceSoft?
- 17 years in IT support: check what we do.
- 4,000 successful projects: explore our portfolio.
- 1,300+ incredible clients: read what they say.
Green Flags of a Good Outsourced NOC Services Provider
Flexibility in service delivery
Your needs may vary. So, you expect a vendor to scale up and down on demand to handle the required scope of work and not charge you for idle time.
ScienceSoft has monthly ticket packages and offers a per-ticket fee for additional tickets. The service cost will depend strictly on the actual workload.
Guaranteed incident resolution
You want to keep your daily operations running smoothly. When a tech incident occurs, you naturally expect to have it fixed fast.
ScienceSoft has a well-established escalation workflow, so pressing issues don’t get stuck and reach our most senior and experienced engineers quickly.
Responsible approach to onboarding
Delegating the responsibility for your infrastructure to a vendor and skipping the onboarding process is super quick but risky. Superficial knowledge of your infrastructure and processes may result in longer resolution times.
ScienceSoft always offers to conduct knowledge transfer and takes time to know the software we will be working with. In cases like this, we prefer being just quick rather than super quick.
Service transparency
Outsourcing does not mean you are out of control. You naturally want to know how the work is going.
To keep the service transparent, ScienceSoft provides regular service level reports and on-request incident reports with root cause analysis.
Thinking Between In-House and Outsourced NOC?
To help you make an informed decision, we’ve described what steps you will need to take to set up NOC in-house or outsource it.
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In-house NOC
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Outsourced NOC
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Don’t take it the way that you must decide strictly between full outsourcing and fully in-house NOC. You can easily combine! Assuming that you have an IT support team that handles daily monitoring and minor fixes, you can outsource L2–L3 incident resolution. I can say from the experience of ScienceSoft that infrastructure co-management works well if the duties are clearly defined and incident response and escalation workflows are designed.
